@inproceedings{scholars10157,
           title = {An Integrated Courier Services Application: A New User Experience},
       publisher = {Institute of Electrical and Electronics Engineers Inc.},
         journal = {2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018},
           pages = {161--166},
            note = {cited By 5; Conference of 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018 ; Conference Date: 21 November 2018 Through 22 November 2018; Conference Code:144763},
             doi = {10.1109/IC3e.2018.8632652},
            year = {2018},
          author = {Mahamad, S. and Sulaiman, S. and Leng, W. Y.},
            isbn = {9781538672631},
             url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85062865561&doi=10.1109\%2fIC3e.2018.8632652&partnerID=40&md5=accc51be37dfe1b79991008d03cb4947},
        keywords = {Distributed computer systems; Mobile computing; Peer to peer networks; Sales, Courier service; Delivery service; Low-cost peer-to-peer service; Low-costs; Mobile applications; OR applications; Peer-to-peer services; Price comparisons; Services applications; Users' experiences, Cost benefit analysis},
        abstract = {There are numerous courier services available locally or worldwide. However, the most services only applicable at their respective company's whereby the pricing information is often hidden and customers usually need to call the company or visit their respective website or application to get quote, then make a price comparison with other company's courier services quotes for them to get their preferable quotation. This could be very time consuming mainly due to the inflexibility services whilst with certain terms and conditions apply only customers able to enjoy the door-to-door delivery service. Hence, the main objective of this project is to integrate a few of the courier services price and information in one stop whilst providing a low-cost peer-to-peer service to assist customer in delivering their parcel. The application will be able to generate the quotes of all the selected courier services in one application to ease the customer and enable a price comparison for each of the selected courier services company. The usability study was conducted and analysis of respondents' feedbacks shows positive interest of having this application and would opt to use the low-cost peer-to-peer services. With Parcel2Go Mobile Application, the problem of inconveniency of the customer and the inflexibility of services that have in the current courier services will be solved as this application will ease the people who wants to deliver their parcels. {\^A}{\copyright} 2018 IEEE.}
}