Exploring the use of enterprise content management systems in unification types of organizations

Arshad, N.I. and Mehat, M. and Ariff, M.I.M. (2014) Exploring the use of enterprise content management systems in unification types of organizations. In: UNSPECIFIED.

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Abstract

The aim of this paper is to better understand how highly standardized and integrated businesses known as unification types of organizations use Enterprise Content Management Systems (ECMS) to support their business processes. Multiple case study approach was used to study the ways two unification organizations use their ECMS in their daily work practices. Arising from these case studies are insights into the differing ways in which ECMS is used to support businesses. Based on the comparisons of the two cases, this study proposed that unification organizations may use ECMS in four ways, for: (1) collaboration, (2) information sharing that supports a standardized process structure, (3) building custom workflows that support integrated and standardized processes, and (4) providing links and access to information systems. These findings may guide organizations that are highly standardized and integrated in fashion, to achieve their intended ECMS-use, to understand reasons for ECMS failures and underutilization and to exploit technologies investments. © Owned by the authors, published by EDP Sciences, 2014.

Item Type: Conference or Workshop Item (UNSPECIFIED)
Additional Information: cited By 4; Conference of 2013 International Conference on Advances Science and Contemporary Engineering, ICASCE 2013 ; Conference Date: 23 October 2013 Through 24 October 2013
Depositing User: Mr Ahmad Suhairi UTP
Date Deposited: 09 Nov 2023 16:17
Last Modified: 09 Nov 2023 16:17
URI: https://khub.utp.edu.my/scholars/id/eprint/5361

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