Designing a checklist for an e-commerce website using Kansei engineering

Goh, K.N. and Chen, Y.Y. and Daud, S.C. and Sivaji, A. and Soo, S.T. (2013) Designing a checklist for an e-commerce website using Kansei engineering. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8237 L. pp. 483-496. ISSN 03029743

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Abstract

Usability has played a big role in refining the design of a website. Effective design of e-commerce web interfaces potentially increases perceived trust of its consumers. It is thus critical that e-commerce designers understand usability issues pertaining to e-commerce. However, usability looks only at functionalities and we have moved beyond usability towards user's emotions. The purpose of this study is to design a preliminary checklist using Kansei Engineering for an e-commerce perspective, which can contribute towards trust and purchase intention of consumers in the Malaysia context. A usability evaluation method was conducted, Feedback Capture after Task (FCAT) using the URANUS tool. It was performed on an online gift shop with a group of potential consumers with age range of 18-22. Using Kansei Engineering, we manage to extract words that are mentioned by the users, in which we have categorized it as per Kansei Concept. There are four categories, namely aesthetic, physical, sensational and operational. This research is deemed important in which future web designers could use as a guideline to design an e-commerce website that focuses on perceived trust and purchase intentions based on Kansei Engineering. © 2013 Springer International Publishing.

Item Type: Article
Additional Information: cited By 7; Conference of 3rd International Visual Informatics Conference, IVIC 2013 ; Conference Date: 13 November 2013 Through 15 November 2013; Conference Code:100560
Uncontrolled Keywords: E-commerce websites; Evaluation method; Kansei Concepts; Kansei Engineering; Kansei Words; Perceived trusts; Purchase intention; Usability evaluation methods, Design; Information science; Purchasing; Websites, Electronic commerce
Depositing User: Mr Ahmad Suhairi UTP
Date Deposited: 09 Nov 2023 15:51
Last Modified: 09 Nov 2023 15:51
URI: https://khub.utp.edu.my/scholars/id/eprint/3356

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