Business process management systems are introduced to change information system's traditional data driven approaches to process centric approaches. Benefits of process oriented approaches are reduction in operational complexity, change management and easy understanding of processes. Process oriented systems are very effective in identification of flow obstruction and bottlenecks through which improvement in business processes is identified. As the process activities increases identification and measurement of process weakness turns into a challenge. A lot of work has been done in the domain of process improvement and redesign. Researchers have proposed Business Process Intelligence (BPI) framework, which is based on Business Intelligence techniques and provides a multi dimensional way of information representation. Previous researches posses a gap in provision of act of improvement in redesign process. Therefore, this research aims to focus on a guided way of process improvement that can provide optimize redesign process. Process improvement also depends on the effective way of agent assignment and resources assignment to an activity. This research will also provide a discussion on need of methods for optimized agent and resources assignment. © 2012 IEEE.