A comparison of Asian airlines websites quality: Using a non-parametric test

Dominic, P.D.D. and Jati, H. (2011) A comparison of Asian airlines websites quality: Using a non-parametric test. International Journal of Business Innovation and Research, 5 (5). pp. 599-623. ISSN 17510252

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Abstract

This research conducts test to measure the quality of Asian airlines website via web diagnostic tools online. We propose a methodology for determining and evaluating the best airlines website based on many criteria of website quality, consist of linear weightage model (LWM), analytical hierarchy process, fuzzy analytical hierarchy process (FAHP) and one new hybrid model (NHM). This NHM has been implemented using combination FAHP and LWM. The result of this study confirmed most of Asian websites are neglecting performance and quality criteria. By applying hybrid model approach has resulted in significant acceleration of implementation, raised the overall effectiveness and enabled more efficient procedure. To compare ranking methods, a combination of Friedman's test and Dunn's multiple comparison procedure is adopted. © 2011 Inderscience Enterprises Ltd.

Item Type: Article
Additional Information: cited By 18
Depositing User: Mr Ahmad Suhairi UTP
Date Deposited: 09 Nov 2023 15:50
Last Modified: 09 Nov 2023 15:50
URI: https://khub.utp.edu.my/scholars/id/eprint/2340

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