The development of a narrative management system: Storytelling in knowledge management

Savita, K.S. and Hazwani, H. and Kalid, K.S. (2011) The development of a narrative management system: Storytelling in knowledge management. World Academy of Science, Engineering and Technology, 51. pp. 587-591. ISSN 2010376X

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Abstract

This paper presents a narrative management system for organizations to capture organization's tacit knowledge through stories. The intention of capturing tacit knowledge is to address the problem that comes with the mobility of workforce in organisation. Storytelling in knowledge management context is seen as a powerful management tool to communicate tacit knowledge in organization. This narrative management system is developed firstly to enable uploading of many types of knowledge sharing stories, from general to work related-specific stories and secondly, each video has comment functionality where knowledge users can post comments to other knowledge users. The narrative management system allows the stories to browse, search and view by the users. In the system, stories are stored in a video repository. Stories that were produced from this framework will improve learning, knowledge transfer facilitation and tacit knowledge quality in an organization.

Item Type: Article
Additional Information: cited By 2
Uncontrolled Keywords: Knowledge transfer; Knowledge-sharing; Management systems; Management tool; Stories; Storytelling; Tacit knowledge; Video repository, Management, Knowledge management
Depositing User: Mr Ahmad Suhairi UTP
Date Deposited: 09 Nov 2023 15:50
Last Modified: 09 Nov 2023 15:50
URI: https://khub.utp.edu.my/scholars/id/eprint/2225

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