Kalid, K.S. and Mahmood, A.K. (2011) The development of a knowledge management storytelling process framework for the purpose of transferring knowledge. In: UNSPECIFIED.
Full text not available from this repository.Abstract
One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert have difficulties in articulating and conveying this tacit knowledge. Nonetheless, storytelling in knowledge management (KM) context is seen as an effective tool to communicate knowledge, particularly tacit knowledge. While people share stories through face-to-face interaction, we cannot assert that people will learn from this interaction. Firstly, this interaction is not captured and secondly, the knowledge exchanged in the interaction tend to be unstructured which would result in the loss of knowledge value. This paper presents the development of a process framework to construct knowledge story. This framework involves the capturing of knowledge and encapsulates that knowledge into a narrative form. © 2011 IEEE.
Item Type: | Conference or Workshop Item (UNSPECIFIED) |
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Additional Information: | cited By 0; Conference of 2011 International Conference on Research and Innovation in Information Systems, ICRIIS'11 ; Conference Date: 23 November 2011 Through 24 November 2011; Conference Code:88239 |
Uncontrolled Keywords: | Effective tool; Face-to-face interaction; Knowledge transfer; Knowledge value; Process framework; storytelling; Tacit knowledge, Information systems; Knowledge management, Research and development management |
Depositing User: | Mr Ahmad Suhairi UTP |
Date Deposited: | 09 Nov 2023 15:49 |
Last Modified: | 09 Nov 2023 15:49 |
URI: | https://khub.utp.edu.my/scholars/id/eprint/1773 |