Amin, M. and Shamim, A. and Ghazali, Z. and Khan, I. (2021) Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. Journal of Retailing and Consumer Services, 58. ISSN 09696989
Full text not available from this repository.Abstract
Value Co-Creation (VCC) is an emerging concept that has vast applications in theory and practice. Though previous research has provided enough insights on the customers' role in VCC, relatively less research exists on employee motivation to co-create value (EMCCV) with customers. Among other reasons for such less empirical investigations, one is the unavailability of measurement scale for EMCCV. Therefore, the drive of this study is to conceptualize, develop, and validate a scale to measure EMCCV. Drawing from the expectancy theory and adapting the standard scale development procedure, this study develops EMCCV as a higher-order construct that constitutes four dimensions namely professional identity, financial motives, recognition motives, and career opportunities motives measured by 17 items. The measurement scale is developed in the context of automotive service centers; however, it has a broader application on the frontliners of all service industries and can be adapted in other service-oriented contexts. The scale is tested in a theoretical framework and has provided sound reliability, convergent, discriminant, and nomological validity. © 2020 Elsevier Ltd
Item Type: | Article |
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Additional Information: | cited By 18 |
Uncontrolled Keywords: | consumption behavior; empirical analysis; retailing; theoretical study; working conditions |
Depositing User: | Mr Ahmad Suhairi UTP |
Date Deposited: | 10 Nov 2023 03:30 |
Last Modified: | 10 Nov 2023 03:30 |
URI: | https://khub.utp.edu.my/scholars/id/eprint/16004 |