Industrial and technological growth, sponsored by the new organizational systems generated by the fourth industrial revolution, require adapt new business management ways in the companies. Within the organizational and business area we can conceive all activities as an operations set that are linked to computer systems and information management in the network, achieving more efficiency in the flow, in addition, this new industry perception and businesses includes different analytical tools which are useful to support the customer service efficiency improvement. The research objective is to propose and validate a methodological tool, for evaluating the technological and operational criteria within companies and place them in the right level for a transfer to the new industrial revolution, considering as well the vertical and horizontal systems in Industry 4.0. © 2018, Springer Science+Business Media, LLC, part of Springer Nature.