The industrial and technological growth, sponsored by the new organizational systems generated by the Fourth Industrial Revolution, requires companies to adapt to new ways of managing business. All activities within the organizational and business area can be conceived as a set of operations that are linked to computer systems and information management in the network. As a result of this, a greater efficiency in the flow is accomplished. Moreover, with this new industry and business perception, different analytical tools have to be involved to get the greater efficiency in the consumer service. The objective of this research is to propose a methodological tool and validate it, which assess technological and operational criteria in companies, to place them in a level for the transfer to the new Industrial Revolution, considering the vertical and horizontal integration systems of Industry 4.0. © Springer Nature Switzerland AG 2019.