The evolution of markets and customer requirements with highest level of precision, has been achieved created with technology and information systems, a new way of make the operations in the companies, and just the companies with the ability to adapt faster to technological innovations may remain on the market. The last industrial revolution, known as industry 4.0 perceives the operations as a holistic system, its represents a challenge that must be fulfilled and faced in order to achieve stability and permanence in the market, from the point of view of the world economies. In the organizational and business area all the operations must be linked to computer systems and management of information in the network, which causes greater efficiency in the flow. With this new perception of industry and the business, it involves different analytical tools that aim at bigger efficiency in the service to the consumers, resulting in a greater competitiveness in the market and making the differentiator. This work is one of the first surveys that provides an extensive analysis and review of 110 publications that appear from 1/01/12 to 20/02/17. The purpose of the study is to analyze categorically recent advances through qualitative and segmentation methods allowing to reveal trends and areas of opportunity in the industry sense of 4.0 in order to obtain research gaps that may be executed in organizational systems on the value chain. Another point is to be a reference in future research related to the categories selected in this study. © 2017, Springer-Verlag GmbH Germany.